Frequently Asked Questions
Step 1: Click on the product of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete the details of your order
and place your order successfully.
If you have any further questions, you can email usInfo@laasmo.com
Yes. Just add all the products you wish to buy into your shopping cart and then complete your order.
Yes. You can do this by filling in your address as the ‘Billing address’ and the address you wish to ship it to as the ‘Shipping address’.
you’ll receive an email as soon as you complete the checkout process. Our team keeps on updating you on the product status till you receive it.
Yes, you can leave items in your cart, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.
Yes, you are required to make an account on our LAASMOwebsite to make your shopping experience swift and simple.
All you need to do is provide us with your name, email address, mobile number and a password of your choice.
Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Also you can add your product in the wish list for purchase when it will be add in stock . Remember, this can only be done if you have a LAASMO account and are signed in at the same time.
There can be many reasons for this to happen but we suggest the following steps. First, check with your bank to make sure funds are available to pay for your order. Secondly, check whether your debit, credit or net banking system information is valid and up to date.
If you were recently issued a new card, some information may have changed. Please confirm your credit card details and try again in that case. Third, check that your name and address match your current credit card name and address.
Contact us, detailing the problem you have encountered. You can email us onInfo@laasmo.com. Our Customer Care will be happy to assist you.
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
Changes to the content of your order can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to those content. If you have selected the incorrect products, please review our return procedure. Once the order has been completed, there is a limited opportunity to cancel the order with us. If you wish to do this, please email us onInfo@laasmo.com. Please note that at this time we will be unable to guarantee successful cancellation of the order and advise that you check your order carefully before you confirm.
Yes, we are happy to take your order over the email . Email us onInfo@laasmo.com, where our team will be happy to help you ASAP. There may be certain products and promotions not available when ordering over the phone but we will try our best to advise on suitable substitutes.
For Indian orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Netbanking methods as well as a variety of Wallets , UPI and QR .
We are unable to ship to multiple shipping addresses in a single order. If you would like to ship to multiple addresses, please place a different order for each delivery address.
Yes, we will charge GST on all online orders. All prices shown are GST inclusive
Please contact through emailInfo@laasmo.com and we will be happy to talk you through and help you resolve any issues you may be experiencing.
We use the CC Avenue Secure payment gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you’ll be asked to enter after in your card details on the payment page. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or Secure Code password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.
If you are registered with us, we will share regular email alerts with you about upcoming products. We also feature our newly launched products with a ‘New Launch’ marker on our home page for ease of browsing and shopping.
Due to the limitations of the couriers we use, COD is not yet available for all pin codes in India. During the checkout process, you can use our pin code finder to check if the COD facility is available for your delivery address.
There’s no specific charge to avail COD on any order.
When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.